Refund Policy

1. Introduction

Thank you for choosing Italy UMA Academy. We are committed to providing high-quality services and ensuring customer satisfaction. If you are not completely satisfied with your purchase, this Refund Policy outlines your options.

2. Returns

You may request a return within 7 days from the date of purchase. To be eligible:

• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Shipping fees are non-refundable.

4. Exchanges

We allow exchanges for items that are defective or if you need a different size or variation. Contact us within 7 days of receiving your item.

5. Non-Returnable Items

• Gift cards
• Downloadable digital products
• Custom or personalized items
• Perishable goods

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund based on availability.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. In such cases, we will cover the shipping cost.

8. Processing Time

Refunds and exchanges are processed within 5–10 business days after receiving the returned item.

9. Contact Us